Meta ad account disabled: the first steps

Checklist

1. Note the ad account ID.
2. Read the reason in Account Quality.
3. Fix payment or flagged ads.
4. Request a review.

Avoid

• Making new ad accounts under the same Business Portfolio.
• Running ads from a personal profile that is also restricted.

What to do first

Here is the fuller version, step by step.

1. Open Account Quality and look at three levels: your own profile's advertising access, the Business Portfolio, and each ad account.
2. Fix the highest level first. An ad account review rarely succeeds while the portfolio or your profile is restricted.
3. Clear payment problems before asking for review: settle any balance and use a card in the business name.
4. Request one review per restricted item, from Account Quality, and keep the confirmation.
5. For takeovers, secure every admin's profile and remove unknown people, partners and apps in Business settings first.

What to have ready

• Registration documents that match the portfolio's legal name and address exactly.
• The ad account ID and Business Portfolio ID.
• Screenshots of Account Quality and any ad rejections.
• Invoices or card statements that match the account.
• A website on your own domain with contact details and clear policies.

How to word it

• If ads ran after a takeover, say when the takeover started and when you regained control.
• Name the asset, the date it was restricted, and what you have changed since.
• Keep it to facts; Meta's team sees many requests and a short clear one is easier to act on.

Things that slow it down

• Adding a card that was used on another restricted account.
• Sharing your login with a freelancer instead of adding them as a partner or person.
• Opening new ad accounts or portfolios to keep spending; Meta can treat this as circumvention.
• Buying or renting 'aged' ad accounts.

After you send it

• Once restored, start with small budgets and ads that clearly follow the Advertising Standards.
• Add two-factor for every admin and keep at least two admins you trust.
• If verification is requested, submit documents that match the portfolio details exactly.
• Check Account Quality and the email on the portfolio for the result.

When to ask for help

• Several ad accounts and portfolios are restricted together.
• The review button is missing or the decision is final.
• Business verification keeps rejecting matching documents.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Ban Help

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Ban Help

Ban Help is an independent account recovery service. We help people and businesses with disabled, suspended, hacked and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims and impersonation reports. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.