Agencies and white-label work

How it works

1. Send the client's platform, account and notice.
2. We tell you what we think is possible. Terms are agreed with you before any work starts.
3. We handle the work through official routes and report to you.

Good fit for

• Social media and paid ads agencies.
• Freelance media buyers.
• Creator and talent managers.

Guides in this section

• White-label account recovery for agencies

What to do first

Here is the fuller version, step by step.

1. Confirm which Business Portfolio owns the client's assets.
2. Have the client secure their own login and email.
3. Use partner access for your agency; avoid shared logins.
4. Request reviews from the level that is restricted, in order: profile, portfolio, ad account.
5. Keep a written log of what was done and when.
6. Check whether your agency's own portfolio or people are restricted, since that can block every client you manage.
7. Ask the client to add a second admin they trust, so one blocked profile does not lock the business.

What to have ready

• Client authorisation to act on the account.
• The client's business registration and website, matching the portfolio details.
• A short timeline of when the restriction appeared and which campaigns were running.
• Screenshots of Account Quality.
• Your agency's own Business Portfolio ID, if you are listed as a partner.
• Portfolio and ad account IDs.

How to word it

• Keep wording factual and consistent across assets.
• Mention any recent changes: a new domain, new payment method, new admins or a sudden budget increase.
• Reports go in the client's name unless your agency owns the asset.
• Describe the business and the ads in plain terms, not marketing language.

Things that slow it down

• Using one card across many client accounts.
• Moving client ads to new accounts while restrictions are open.
• Running the same rejected ad on another client's account.
• Removing the client as admin to 'simplify' the review.
• Promising the client a result or a date; the platform decides.

After you send it

• Once restored, review admins and partners.
• Share updates with the client in plain terms.
• Document a standard intake for the next time a client account is hit.
• Keep a record of each request ID and decision.
• Review payment methods and remove cards no longer used.

When to ask for help

• The client has lost all admin access.
• Several client accounts are restricted at once.
• The client's portfolio needs business verification you cannot complete for them.
• Your agency's own access is restricted.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Ban Help

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Ban Help

Ban Help is an independent account recovery service. We help people and businesses with disabled, suspended, hacked and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims and impersonation reports. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.