How it works

Step by step

1. Message us with the platform, the username or ID, and a screenshot of the notice.
2. We read it and tell you plainly whether we think we can help. Terms are agreed with you before any work starts.
3. Say go and we prepare and send everything through official channels.
4. We keep you updated while the platform looks at it.

What to send

• The platform and username or ad account ID.
• Screenshots of every notice.
• A few lines on what happened and what you tried.

During the work

• We use the platform's official appeal, recovery and report routes.
• We may ask you to do steps only the owner can, such as a selfie check.
• You get updates when something changes.

Safety

Never send passwords or codes to anyone, including us.

What we will ask you to do

• Complete any selfie, video or ID step yourself, since only the owner can.
• Keep the email and phone on the account reachable.
• Tell us about any new notice straight away.

What we do not do

• Ask for passwords or codes.
• Use unofficial tools or 'insider' contacts.
• Report genuine accounts, or help get around a ban with new accounts.

When the platform decides

Every decision is the platform's. We tell you what it means and whether any route is left. If none is, we say so plainly.

How long it takes

We cannot give a timescale. Each platform works at its own pace, and some ask for extra checks along the way. We tell you when anything changes.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Ban Help

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Ban Help

Ban Help is an independent account recovery service. We help people and businesses with disabled, suspended, hacked and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims and impersonation reports. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.