Guides
- Instagram account recovery: Help with disabled, suspended, hacked and locked Instagram accounts, selfie checks and appeals with no reply.
- Facebook account recovery: Disabled or suspended Facebook profiles, restricted Pages, lost email or phone and ID checks.
- Meta ad accounts and Business Manager: Disabled or restricted Meta ad accounts, Business Manager and Business Portfolio restrictions, payment holds.
- Username claims: Claim a taken or inactive username through the platform's own trademark and impersonation routes.
- TikTok account recovery: Banned, suspended or under-review TikTok accounts, LIVE bans and device bans.
- Snapchat account recovery: Temporarily locked, permanently locked and banned Snapchat accounts.
- Threads account recovery: Threads profiles disabled or restricted, and how they tie to Instagram.
- Hacked accounts: What to do first when someone takes over your account, and where to go when the recovery page stops working.
- Impersonation and fake accounts: Someone is pretending to be you or your business. Report it through the platform's own impersonation routes.
- Agencies and white-label work: Agencies and freelancers can send client account and ad account recovery work to us under their own name.
- Pricing and terms: How Ban Help sets terms for account recovery work. Asking is free.
- How it works: The three steps from your first message to the platform's decision.
- Questions people ask: Answers to common questions about account recovery with Ban Help.
- The appeal button is gone. What now?: The appeal button is missing from your disabled Instagram account. Why that happens and the routes that remain.
- Suspended, with 180 days on the clock: What the Instagram 180-day suspension countdown means, what happens when it ends, and how to use the time well.
- Instagram wants a video selfie or ID: Instagram asked for a video selfie or ID. How the check works and how to avoid the common mistakes.
- You appealed. Nothing came back.: You appealed your Instagram suspension and heard nothing. What silence usually means and what to do next.
- Someone got in, then Instagram shut it down: Someone took over your Instagram and it was disabled for their activity. The order of steps that gives you the best chance.
- How to appeal an Instagram suspension: The exact steps to appeal an Instagram suspension from the notice, what to write, and what happens after you send it.
- Instagram keeps asking you to confirm it's you: Instagram keeps sending you back to the Confirm it's you screen. Why the loop happens and what tends to end it.
- Your account is under review: Instagram shows an under review message. What is happening, what you can do while you wait, and what not to do.
- Instagram locked your account for now: Instagram locked your account temporarily. What triggers it and the steps to unlock it.
- Disabled for going against Community Guidelines: Instagram says your account broke the Community Guidelines. How to read the notice and how to appeal it without making it worse.
- Your business account was disabled: Your Instagram business or shop account was disabled. What to check in Meta Business Suite and how to appeal without losing your ads.
- What to write in an Instagram appeal: A plain example of what to write in an Instagram appeal, and the mistakes that make appeals easy to refuse.
- Living in the EU? There is another route: If you live in the EU and Instagram refused your appeal, the Digital Services Act gives you an out-of-court route. How it works.
- Someone changed your email and phone: Someone changed the email and phone on your Instagram. How to use the security email and instagram.com/hacked to get it back.
- The second loss: recovery scams: After an Instagram ban, scammers offer to restore it. How to spot them, and what genuine help looks like.
- Save your photos while you still can: How to download your Instagram photos and messages while the account is suspended or before it is deleted.
- Instagram thinks you are under 13: Instagram thinks the account holder is under 13. How the age check works and how to prove your age.
- Will Meta Verified help?: Whether paying for Meta Verified helps with a disabled or suspended Instagram account.
- When the account is how you earn: For creators and small businesses: what to do in the first days after a ban when the account is how you earn.
- A login you did not make: Instagram warned about a login you did not make, from another country. What to do in the next ten minutes.
- Instagram account disabled in the US: A disabled Instagram account in the United States: the appeal route, what to keep, and when outside help makes sense.
- Instagram account disabled in the UK: Instagram disabled your account in the UK. The appeal, the Online Safety Act position, and the record to keep.
- Instagram account disabled in Australia: What to do when Instagram disables an account in Australia, and where the eSafety Commissioner fits.
- Instagram account disabled in the UAE or Saudi Arabia: An Instagram account disabled in the UAE or Saudi Arabia: the appeal, the VPN problem, and ID that works.
- Instagram says action blocked: Instagram is stopping you liking, following or commenting. What the block means and how long to wait.
- Instagram disabled after using an automation app: Your Instagram was disabled after using a scheduling or growth tool. What to say in the appeal.
- Facebook disabled my account with no reason given: Facebook disabled your profile and gave no clear reason. Where to look for it and how to appeal.
- Removed as admin of your own Facebook Page: You lost admin access to a Facebook Page you run. How to get it back through the official route.
- Facebook Marketplace access removed: Facebook took away your Marketplace access. Why it happens and how to ask for a review.
- Facebook account disabled in the EU: An EU resident with a disabled Facebook profile: the appeal, the Digital Services Act, and out-of-court bodies.
- Meta ad account disabled: the first steps: Your Meta ad account was disabled. What to check first and how to request a review once.
- Business Manager disabled: how to appeal: Your Business Manager (Business Portfolio) was disabled. The appeal route and what to check first.
- Ad account restricted after a payment failed: A failed payment put your Meta ad account on hold. How to clear it.
- Meta ads rejected again and again: Your ads keep getting rejected. How repeated rejections lead to restrictions and how to stop the cycle.
- Your Instagram username is taken by an inactive account: The Instagram handle you want sits on an account with no posts. What routes exist.
- Claim a TikTok username with a trademark: Your brand name is taken on TikTok. How the trademark route works.
- TikTok account permanently banned: TikTok banned your account permanently. How to appeal and what to write.
- TikTok Shop account suspended: A suspended TikTok Shop seller account: where to see the reason and how to appeal.
- TikTok banned for being under 13: TikTok thinks you are under 13. How to prove your age.
- Snapchat temporarily locked: Snapchat locked your account for a set time. What to do while you wait.
- Snapchat account deleted by mistake: You deleted your Snapchat or someone else did. The 30-day window explained.
- Snapchat permanently banned: Your Snapchat is permanently locked. How to ask Snapchat Support to look again.
- Threads gone because Instagram was disabled: Your Threads profile disappeared after Instagram disabled your account.
- Threads posts limited or hidden: Your Threads posts are limited. What causes it and what you can do.
- A fake Instagram account is pretending to be me: Someone made an Instagram account with your name and photos. How to report it.
- A Facebook profile is posing as my business: A Facebook account is pretending to be your business. How to report it.
- Snapchat hacked and friends are getting scam messages: Someone took over your Snapchat and is messaging your friends. What to do now.
- White-label account recovery for agencies: How agencies can offer account recovery to their clients without building it in-house.
What to send
- Your username or profile link.
- A screenshot of the notice or error, with the date visible.
- Which email or phone is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Ban Help
- Message us on WhatsApp or email with the username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
- We prepare the appeal and the supporting details, to go through the platform’s own channels.
- We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.
About Ban Help
Ban Help is an independent account recovery service. We help people and businesses with disabled, suspended, hacked and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims and impersonation reports. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.