Instagram wants a video selfie or ID

Common reasons it fails

• Low light or a cracked camera lens.
• A VPN or a phone you rarely use.
• Submitting several times in a row.
• A name on the ID that does not match the profile at all.

Brand and fan accounts

The person who controls the account does the selfie. It does not need to match the photos on the profile.

If it keeps looping

A selfie request that returns again and again after you submit is one of the most common reasons people write to us. Send a screen recording of the loop.

What to do first

Here is the fuller version, step by step.

1. Open the Instagram app on the phone you normally use and read the full notice, including any date shown.
2. If there is a 'Disagree with decision' or appeal button, use it once and finish every step it asks for.
3. Check Settings, then Account Status, for the post or rule involved when you can still log in.
4. If someone else changed your login, look for the email from security@mail.instagram.com and use its link to undo the change, then go to instagram.com/hacked.
5. Answer any selfie or ID request in good light, with no filters, glasses or hat.

What to have ready

• For business profiles: a document in the business name and a website on your own domain.
• The username and the email or phone number on the account.
• Screenshots of every notice, with dates visible.
• Any security emails Instagram sent about changes.
• A government ID showing the name you use on the account, if asked.

How to word it

• Keep it short: who you are, that the account is yours, and what you were doing before the notice.
• Do not argue about the rules or send the same text again and again; one clear request is easier to process.
• Say plainly if a third-party app, a shared login or a hack could explain the activity.
• Write in the language you use on the account.

Things that slow it down

• Making a new account to get around a disable; this can link the accounts and make things worse.
• Appealing over and over from different devices or a VPN.
• Paying anyone who says they can reverse a decision through a contact inside Meta.
• Sending your password or login codes to anyone.

After you send it

• If the screen changes to a selfie or ID step, complete it promptly.
• If the account comes back, turn on two-factor with an authenticator app and remove old connected apps.
• Watch the email on the account, including spam, and the app notifications.
• Save the final decision screen; in the EU it is needed for an out-of-court dispute body.

When to ask for help

• Selfie or ID checks keep failing.
• Both the account and the email were taken in a hack.
• The account is a business or creator profile with linked ads.
• The appeal button is gone or the window has passed.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Ban Help

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Ban Help

Ban Help is an independent account recovery service. We help people and businesses with disabled, suspended, hacked and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims and impersonation reports. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.