Your account is under review

Two kinds of review

Some reviews start on their own after unusual activity. Others start after you appeal a suspension. The screen wording is similar; what matters is whether you have already appealed.

While you wait

• Keep the email and phone on the account working.
• Do not log in from many devices.
• Let clients or followers know through a channel you already own.

When it has been a long time

Long reviews do happen. If the account supports your income and nothing has moved for weeks, write to us with the dates. Terms are agreed with you before any work starts.

What to do first

Here is the fuller version, step by step.

1. Open the Instagram app on the phone you normally use and read the full notice, including any date shown.
2. If there is a 'Disagree with decision' or appeal button, use it once and finish every step it asks for.
3. Check Settings, then Account Status, for the post or rule involved when you can still log in.
4. If someone else changed your login, look for the email from security@mail.instagram.com and use its link to undo the change, then go to instagram.com/hacked.
5. Answer any selfie or ID request in good light, with no filters, glasses or hat.

What to have ready

• For business profiles: a document in the business name and a website on your own domain.
• A government ID showing the name you use on the account, if asked.
• The username and the email or phone number on the account.
• Any security emails Instagram sent about changes.
• Screenshots of every notice, with dates visible.

How to word it

• Keep it short: who you are, that the account is yours, and what you were doing before the notice.
• Write in the language you use on the account.
• Say plainly if a third-party app, a shared login or a hack could explain the activity.
• Do not argue about the rules or send the same text again and again; one clear request is easier to process.

Things that slow it down

• Sending your password or login codes to anyone.
• Paying anyone who says they can reverse a decision through a contact inside Meta.
• Making a new account to get around a disable; this can link the accounts and make things worse.
• Appealing over and over from different devices or a VPN.

After you send it

• Watch the email on the account, including spam, and the app notifications.
• If the account comes back, turn on two-factor with an authenticator app and remove old connected apps.
• If the screen changes to a selfie or ID step, complete it promptly.
• Save the final decision screen; in the EU it is needed for an out-of-court dispute body.

When to ask for help

• Selfie or ID checks keep failing.
• The appeal button is gone or the window has passed.
• Both the account and the email were taken in a hack.
• The account is a business or creator profile with linked ads.

What to send

• Your username or profile link.
• A screenshot of the notice or error, with the date visible.
• Which email or phone is on the account (just which one, never a code).
• What happened before it started, in a few lines.

Please do not send passwords, login codes, card numbers or access tokens.

How it works with Ban Help

1. Message us on WhatsApp or email with the username and a screenshot of the notice.
2. We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
3. We prepare the appeal and the supporting details, to go through the platform’s own channels.
4. We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.

About Ban Help

Ban Help is an independent account recovery service. We help people and businesses with disabled, suspended, hacked and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims and impersonation reports. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.