What we help with
Disabled and suspended accounts, including ones with no appeal button.
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Instagram account recovery
Help with disabled, suspended, hacked and locked Instagram accounts, selfie checks and appeals with no reply.
Short answer. Most Instagram problems fall into four groups: suspended with a countdown, disabled with or without an appeal button, stuck on a selfie or ID check, or taken over by someone else. Each has its own route, and the notice you see tells you which one you are in.
Before you message us
Screenshot the notice with the date showing, and note the email and phone on the account.
Guides in this section
The appeal button is gone.
What we help with
- Disabled and suspended accounts, including ones with no appeal button.
- Video selfie and ID checks that loop or fail.
- Accounts hacked and then disabled.
- Business, creator and brand accounts that carry income.
Before you message us
Screenshot the notice with the date showing, and note the email and phone on the account. Do not send repeat appeals while you wait.
Guides in this section
- The appeal button is gone. What now?
- Suspended, with 180 days on the clock
- Instagram wants a video selfie or ID
- You appealed. Nothing came back.
- How to appeal an Instagram suspension
- Instagram keeps asking you to confirm it's you
- Your account is under review
- Instagram locked your account for now
- Disabled for going against Community Guidelines
- Your business account was disabled
- What to write in an Instagram appeal
- Living in the EU? There is another route
- Save your photos while you still can
- Instagram thinks you are under 13
- Will Meta Verified help?
- When the account is how you earn
- A login you did not make
- Instagram account disabled in the US
- Instagram account disabled in the UK
- Instagram account disabled in Australia
- Instagram account disabled in the UAE or Saudi Arabia
- Instagram says action blocked
- Instagram disabled after using an automation app
What to do first
Here is the fuller version, step by step.
- Open the Instagram app on the phone you normally use and read the full notice, including any date shown.
- If there is a 'Disagree with decision' or appeal button, use it once and finish every step it asks for.
- Check Settings, then Account Status, for the post or rule involved when you can still log in.
- If someone else changed your login, look for the email from security@mail.instagram.com and use its link to undo the change, then go to instagram.com/hacked.
- Answer any selfie or ID request in good light, with no filters, glasses or hat.
What to have ready
- For business profiles: a document in the business name and a website on your own domain.
- Any security emails Instagram sent about changes.
- The username and the email or phone number on the account.
- A government ID showing the name you use on the account, if asked.
- Screenshots of every notice, with dates visible.
How to word it
- Keep it short: who you are, that the account is yours, and what you were doing before the notice.
- Do not argue about the rules or send the same text again and again; one clear request is easier to process.
- Write in the language you use on the account.
- Say plainly if a third-party app, a shared login or a hack could explain the activity.
Things that slow it down
- Paying anyone who says they can reverse a decision through a contact inside Meta.
- Appealing over and over from different devices or a VPN.
- Making a new account to get around a disable; this can link the accounts and make things worse.
- Sending your password or login codes to anyone.
After you send it
- If the screen changes to a selfie or ID step, complete it promptly.
- Watch the email on the account, including spam, and the app notifications.
- Save the final decision screen; in the EU it is needed for an out-of-court dispute body.
- If the account comes back, turn on two-factor with an authenticator app and remove old connected apps.
When to ask for help
- The appeal button is gone or the window has passed.
- Both the account and the email were taken in a hack.
- The account is a business or creator profile with linked ads.
- Selfie or ID checks keep failing.
What to send
- Your username or profile link.
- A screenshot of the notice or error, with the date visible.
- Which email or phone is on the account (just which one, never a code).
- What happened before it started, in a few lines.
Please do not send passwords, login codes, card numbers or access tokens.
How it works with Ban Help
- Message us on WhatsApp or email with the username and a screenshot of the notice.
- We tell you honestly whether this is something we can help with. Terms are agreed with you before any work starts.
- We prepare the appeal and the supporting details, to go through the platform’s own channels.
- We stay in touch while you wait. The platform makes the final decision, and nobody can promise the outcome.
About Ban Help
Ban Help is an independent account recovery service. We help people and businesses with disabled, suspended, hacked and locked accounts on Instagram, Facebook, TikTok, Snapchat and Threads, Meta ad accounts and Business Manager, username claims and impersonation reports. Contact: WhatsApp +1 934 201 2490 or team@unbanz.com. Independent service. Not affiliated with Meta.
QUICK ANSWERS
Good to know.
Can a permanently disabled Instagram account come back?
Sometimes, when the decision was a mistake and the right route is still open. Nobody can promise it.
Is it safe to use a VPN?
Turn it off while appealing or recovering. A new location can trigger extra checks.
How long does Instagram take to decide?
Instagram does not publish a fixed time. Some decisions come back the same day, others take weeks.
Can I download my photos while it is disabled?
Sometimes a 'Download your information' option is offered on the notice or in Accounts Center. If not, it is not available until the account is back.
Do I need Meta Verified to get help?
No. Meta Verified adds chat and email support for active subscribers, but appeals and the hacked page are open to everyone.